Frequently Asked Questions

❓ Frequently Asked Questions

1. What kind of products do you sell?

We sell a wide range of smart, trending, and everyday-use consumer goods — everything from home essentials and lifestyle accessories to cool gadgets and unique finds that make life easier and more fun.

2. Do you ship all over India?

Absolutely! We ship to all locations across India, including metros, tier-2 cities, and even smaller towns.

3. How long will it take for my order to arrive?

Most orders are processed within 24-48 hours and delivered within 5-7 working days depending on your location. You’ll receive a tracking link once your order is shipped so you can follow it every step of the way.

4. What are your shipping charges?

✅ Free Shipping on prepaid orders
💳 Extra ₹100 discount on online payments
🚚 ₹50 shipping fee on Cash on Delivery (COD) orders

5. Can I pay by Cash on Delivery?

Yes, we offer Cash on Delivery (COD) for your convenience. However, there’s a small shipping charge of ₹50 for COD orders.

6. What if I receive a damaged or wrong product?

No worries! Just drop us an email or WhatsApp us with your order number and pictures, and we’ll arrange for a replacement or refund as per our return policy.

7. Do you have a return or exchange policy?

Yes — we offer easy returns/exchanges on most items within 7 days of delivery. Please make sure the product is unused and in its original packaging.

8. How can I contact customer support?

You can reach us anytime via:
📧 Email: smartskarts11@gmail.com
💬 WhatsApp: +91-9548813607
We usually respond within 24 hours (but we try to be much quicker!).

9. Are the products genuine?

Yes! We work only with trusted suppliers and ensure that every product is quality-checked before shipping.